Auckland, New Zealand
Location: Auckland Wide, NZ, 1010
Company: Auckland Council
• Help dog owners keep their beloved pets and neighbours happy
• Manukau focus but flexible on location
• Permanent, full-time
He angitūtanga: The opportunity
Our beautiful city of Tāmaki Makaurau is a peaceful haven for pet owners and pets alike. However, there may be times when this peace can be interrupted by a dog who needs some attention. You will be responding to and resolving barking complaints received by our contact centre team.
On a daily basis, you will be in touch with dog owners to assist them in abating the noise made by their barking dog; with complainants to explain the difference between nuisance barking and normal dog behaviour and act as a mediator between dog owners and complainants to come to a resolution.
He kōrero mōu: About you
Described as cool, calm and confident, you're a skilled communicator with a background in customer services or mediation. You are also someone who is able to offer excellent and unbiased customer service to all parties, love animals and enjoy finding solutions to difficult situations where someone's beloved pet is involved. Be the unbiased voice that helps mediate and resolve barking complaints. Knowledge of dog behaviours highly regarded.
Ngā āhuatanga kei a mātou: What we offer
Along with the benefits that comes with being part of Auckland's largest employer, you will be part of a team who are passionate about ensuring that Tāmaki Makaurau continues to be a peaceful haven for both dog owners and their neighbours.
This role is deemed safety sensitive and in line with Auckland Council policy, you will be required to complete pre-employment drug and alcohol testing.
Applications close Wednesday, 21 April 2021.
Your application has been successfully submitted.