Bark Advisor

Auckland Zoo

Auckland, New Zealand

Full time

Reception/ Support Staff / Other

Apr 15

This job is no longer accepting applications.

Date: 14-Apr-2022

Location: South Auckland, NZ, 1010

Company: Auckland Council

  • Help dog owners keep their beloved pets and neighbours happy
  • Manukau focus but flexible on location
  • Permanent, full-time

 

He angitūtanga: The opportunity

 

Our beautiful city of Tāmaki Makaurau is a peaceful haven for pet owners and pets alike. However, there may be times when this peace can be interrupted by a dog who needs some attention. You will be responding and resolving barking complaints received by our contact centre team. 

 

On a daily basis, you will be in touch with dog owners to assist them in abating the noise made by their barking dog; with complainants to explain the difference between nuisance barking and normal dog behaviour, and act as a mediator between dog owners and complainants to come to a resolution.

 

He kōrero mōu: About you

 

Described as cool, calm, and confident, you're a skilled communicator with a background in customer services or mediation. You are also someone who can offer excellent and unbiased customer service to all parties, love animals, and enjoy finding solutions to difficult situations where someone's beloved pet is involved. Be the unbiased voice that helps mediate and resolve barking complaints. Knowledge of dog behaviours is highly regarded.

 

Ngā āhuatanga kei a mātou: What we offer

 

Along with the benefits that come with being part of Auckland's largest employer, you will be part of a team that is passionate about ensuring that Tāmaki Makaurau continues to be a peaceful haven for both dog owners and their neighbours.

 

Link to view a copy of the position description: https://bit.ly/3mvfXOU

 

Applications close Thursday, 28 April 2022.

 

The role is deemed safety-sensitive and will require a pre-employment drug & alcohol test prior to offer. A current full clean driver's license is essential. 

 

Auckland Council is an equal opportunity employer (EOE) and we are committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process.

 

Auckland Council strongly encourages our employees to be fully vaccinated.

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