Veterinary Customer Care/Retail Position


Hawke's Bay, New Zealand

Full time

Veterinary Surgeons

Dec 27

This job is no longer accepting applications.

Who we are; 

  •  a mixed Veterinary Clinic who's all about is advocacy for animals and excellent customer experience. 
  •  a family whose values are; professionalism, advocacy, communication and teamwork and whose vision is “Enhanced Human-Animal Bonds”. 
  • a business who has been locally owned for over 70 years and has recently experienced expansion into a purpose built “Animal Health Centre”.
  • an employer who cares about their employees

If this sounds like the place for you, an opportunity exists at VetsOne to join our Customer Care team if you are;

  • a highly motivated and well organised individual
  • passionate about the animal health industry
  • someone who shares our vision and values
  • a person who genuinely enjoys meeting peoples needs

The primary responsibilities of this position include:

  • Delivering outstanding customer service by greeting clients, answering phone queries, scheduling appointments and assisting clients with questions regarding basic animal health care
  • General administration duties including invoicing, cash handling and banking.
  • Providing a link between our clients and our veterinary team
  • Delivering a high level of customer service in a busy environment

The ideal candidate will have the following skills and expertise:

  • Approachable, caring with excellent interpersonal communication skills
  • Ability to multi task, remain calm under pressure and have a great work ethic
  • Fantastic organisational skills and be detail orientated whilst delivering 1st class customer service
  • Ability to work autonomously and as part of a wider team
  • A strong interest in the animal health industry
  • Have prior experience in a customer service/retail related role

This is a 40 hour per week position which will require you to work weekends (Saturday and Sunday) on a shared roster basis (currently 1 weekend in 5). 

If this role is the right one for you and you would like to become part of our dynamic team, please email your application, including a cover letter and resume

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