Customer Support - Animal & Veterinary Equipment
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About the company
Shoof International is a developer, manufacturer, importer, exporter and marketer of veterinary and animal husbandry products. Founded in 1973 and comprising 5,000+ products, the business has its head office in Cambridge with fully owned subsidiaries in Australia and Chile.
About the role
Reporting into the Sales & Service Lead, the purpose of this role is to manage the customer experience; using your technical knowledge combined with our product database to provide information, resolving customer enquiries, while processing orders and applying problem solving skills within your day-to-day interactions.
You may have a background as an animal technician or experience in a vet nursing or similar environment; this will provide you with a great background to support veterinarian clients as well as a broader range of rural-based customers.
You’re someone who prides themselves on delivering a customer experience second to none. You bring to the role a mix of customer service and administrative skills as well as some veterinary knowledge. Working within a fast-paced environment, you’re an expert at juggling priorities and deadlines whilst keeping a level head and maintaining a level of calm during busy periods.
If you’re looking for a challenging new role within a friendly team, we’ve got the position for you; you’ll be able to put your skills and experience to work building trusted relationships over the phone, to provide technical assistance and solutions. You really pride yourself on your ability to resolve customer issues and build a positive customer experience.
People who know you, respect your ability to think on your feet and to ask open-ended questions in order to determine the best solution will serve you well in this role.
Your key attributes in a nutshell:
- At least 2 years in a similar position
- Excellent communication skills
- Motivate to achieve
- Great time management & prioritisation skills.
- Attention to detail (data entry) - able to work to a high standard under pressure.
- Skilled problem solver.
- Experienced communicator and active listener
- Collaborative & Team orientated
- An understanding of farm or veterinary products / practices
- Positive, can-do attitude
If this sounds like you and has left you wanting to know more, then we’d love to hear from you! Please submit your cover letter and CV today!
Applicants must be legally entitled to work in New Zealand.
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