Manager - NZ Companion Animal Register

Companion Animals NZ

Wellington, New Zealand Remote

Full time

NZ$30 (hourly)

Sep 21

This job is no longer accepting applications.

Description

Companion Animals New Zealand is the charity that owns and manages the New Zealand Companion Animal Register. Having completely rebuilt and modernised the NZCAR during 2021, we are now establishing an in-house support office. This will be a remote office environment to allow for better continuity of service, flexibility for employees and allow us to consider applications from around Aotearoa.

The NZCAR Manager will work closely with the General Manager to ensure the smooth operation and growth of the NZCAR and Lostpet.co.nz.

As well as talking to pet owners about their pet accounts, we interact daily with veterinary clinics, animal rescues and breeders to facilitate microchip registrations and sales.

This work-from-home role requires a self-starter & communicator who is familiar with the NZCAR and the CA industry. The manager will ensure appropriate staffing levels and customer service levels are maintained. They will be proactive in designing protocols and providing ongoing training to support staff. The manager will produce monthly reports for Companion Animals New Zealand and also the implanter organisations.

In case of a natural disaster, the NZCAR service can become very important as part of the national animal welfare emergency management response. It is expected that NZCAR staff may be required to work outside of normal hours in these instances.

The support office will consist of a manager, two support staff (part time) and a bookkeeper (part time). All these positions are new so this is an exciting time to come on board.

Personal Attributes:

The successful applicant will be familiar with the NZCAR and the veterinary or rescue environment. A proactive and efficient self-starter, the manager will be responsible for the day-to-day management of the NZCAR and lostpet.co.nz. We are looking for someone who can solve problems, train staff and apply a high degree of critical thinking to suggest improvements. Perhaps you have had a management role in a vet clinic, animal rescue or animal control office.

While you will have contact with co-workers and clients throughout the day, you will be working alone. While many people say they would prefer to work from home, long-term working from home takes diligence and energy to ensure your staff are feeling included and well-supported. This role will require occasional travel around New Zealand.

An understanding of Xero (or accounts in general) is a bonus, as is some tech ability (familiarity with online meetings, CRM software, VOIP). Our NZCAR is custom-built software, it is not complicated, but the manager will be comfortable learning IT systems.

Home Office:

Applicants must have a suitable home office set up, including a quiet place to work, suitable broadband availability etc. (See pay & benefits below)

You must have space for a small amount of stock and the ability for quick courier pick ups from your home.

Pay & benefits:

Pay is $30 per hour

Phone system, laptop and accessories provided

Home office allowance paid monthly

Timeline:

Interviews will be held early or mid-October. This position to begin in mid-to-late November for training. We plan to be fully operational by the first week of December 2021. Availability over Christmas 2021 is a must.

Position description available on request

See our other listings for part time support staff and a part time bookkeeper

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